Customer Help
If you can’t find an answer on this page, then our happiness team is always here to help.
Call Centre: 0861-555-650
Monday to Friday
8:00 – 16:00
When it comes to orders, solving problems and generally managing all client concernes, Selina Morabe is “The Boss”.
If her team can’t sort you out, she will.
Before you contact Selina, please see below if we have already answered your question.
Common purchase queries answered
Orders & Shipping
It take 14 working days for your order to be delivered.
Our courier will deliver to the address you filled in when you made your order.
Click on the “My Account” link at the top of our site. There you can change your address.
Click on “My Account” found in the menu or footer. Here you can view your order history and status.
To track your delivery , go to www.fastway.co.za and submit your tracking number.
Just proceed with your order, and it will automatically create an account for you when you fill in your details at checkout.
No. We do not even see your credit card details, let alone keep them. You are redirected to a secure third party payment gateway.
Our courier ships to most areas within South Africa.
If things go wrong
Returns & Exchanges
Only bottles with a factory fault will be replaced.
No. Sold out items automatically hide themselves from the website so you can’t buy them.
Realistically, because we manufacture our bottles locally, and fill them locally, we will never be out of stock for longer than 2 weeks on any of our fragrances, so if you can’t find your favourite from our lists, just keep coming back because it will return in stock within a few days.
Are the bottles the same size?
All deliveries cost R65 and take 14 working days.
We deliver throughout South Africa, but some outlying areas cannot be delivered to.
