Customer Help

If you can’t find an answer on this page, then our happiness team is always here to help.

Call Centre: 0861-555-650

Monday to Thursday
9:00 – 16:00, 

Friday
9:00 – 15:00

When it comes to orders, solving problems and generally managing all client concernes, Neria is “The Boss”.

If her team can’t sort you out, she will.

Neria

Head of Customer Care (all general queries)

neria@finefragrancecollection.com

Noma

Online sales & orders

noma@finefragrancecollection.com

Rather just send us a message here?

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Common purchase queries answered

Orders & Shipping

How long does it take for me to receive my order?

It take 10 working days for your order to be delivered.

Where is my order delivered to?

Our courier will deliver to the address you filled in when you made your order.

How do I change my shipping address?

Click on the “My Account” link at the top of our site. There you can change your address.

How do I track the status of my order?

Click on “My Account” found in the menu or footer. Here you can view your order history and status.

To track your delivery , go to www.fastway.co.za and submit your tracking number.

How do I create an account?

Just proceed with your order, and it will automatically create an account for you when you fill in your details at checkout.

Will you keep my credit card information on file?

No. We do not even see your credit card details, let alone keep them. You are redirected to a secure third party payment gateway.

Where do you ship to?

Our courier ships to most areas within South Africa.

If things go wrong

Returns & Exchanges

What is your returns policy?

We are so confident about all of our products that we offer a 100% no questions asked money back guarantee. Contact our call center and they will sort it out for you.

Can I pre-order an item that is sold out?

No. Sold out items automatically hide themselves from the website so you can’t buy them.

Realistically, because we manufacture our bottles locally, and fill them locally, we will never be out of stock for longer than 2 weeks on any of our fragrances, so if you can’t find your favourite from our lists, just keep coming back because it will return in stock within a few days.

Are the bottles the same size?

All deliveries cost R65 and take 10 working days.
We deliver throughout South Africa, but some outlying areas cannot be delivered to.